Return & Refund Policy

At Teethfy, we want you to be completely satisfied with your purchase. We offer a 60-day satisfaction guarantee on all physical products purchased directly from our website.

Within 60 days of receiving your order, you may request a refund, exchange, or store credit if:

• You received a product with a damaged or contaminated package
• You received a defective or faulty product
• You received the wrong item
• You changed your mind and wish to return the product

Important:

This policy applies only to purchases made on our website. Products purchased from other retailers or sellers are subject to their respective return policies.

Within 14 Days of Delivery:

If you notify us within 14 days of receiving your order and exercise your right to withdraw from the purchase:

• You are responsible for return shipping costs (non-refundable)
• We will refund the full product price
• We will refund the initial standard delivery fee (express or expedited shipping fees are non-refundable)

After 14 Days but Within 60 Days:

If you notify us after 14 days but within 60 days of receiving your order:

• You are responsible for return shipping costs (non-refundable)
• We will refund the product price only
• Initial delivery fees are non-refundable after the 14-day period

Step 1 - Contact Customer Service

Contact our customer service team within 60 days of receiving your order (or within 14 days to exercise your right of withdrawal). Please provide:

• Your full name
• Email address used for the order
• Order number
• Brief reason for the return

You can reach us through:

• Our website contact form
• Customer support email
• Help center

Step 2 - Receive Return Authorization

Our team will respond within 3 business days. If your request meets our Return Policy and Terms of Service, we will send you a Return Merchandise Authorization (RMA) form containing:

• Return address
• Detailed return instructions
• RMA number

Step 3 - Package Your Return

• Securely re-pack the product in its original packaging when possible
• Include all original accessories, manuals, and documentation
• Attach the RMA form to the outside of the package in a visible location
• Un-defective items must be returned in manufacturer's condition with original, undamaged packaging

Step 4 - Ship Your Return

• Send the package to the address provided in the RMA
• Use a trackable shipping method (registered mail, UPS, FedEx, etc.)
• Keep your tracking number for your records
• Returns without tracking may be refused
• Complete the RMA form with your tracking number and carrier information

Step 5 - Receive Your Refund

• Once we receive and inspect your return, we will notify you
• If approved, refunds will be issued within 14 days to your original payment method
• Banks typically process refunds within 3-5 business days after we issue them
• You will receive a confirmation email when your refund has been processed

To be eligible for a return, items must meet the following conditions:

Acceptable Returns:

• Items in original, unopened packaging (for hygiene products)
• Items in like-new condition with all tags attached
• Items with original accessories and documentation
• Defective items (any condition)
• Wrong items shipped (any condition)

Non-Returnable Items:

• Items marked as final sale
• Opened hygiene products (unless defective)
• Customized or personalized items
• Digital products or downloadable items
• Gift cards
• Items damaged by misuse or improper care (unless received damaged)
• Items without proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

If you receive a defective or damaged item:

• Document the issue: Take photos of the defect or damage, including packaging
• Contact us immediately: Report the issue within 7 days of delivery
• Expedited processing: Defective items receive priority processing
• No return shipping cost: We will provide a prepaid return label for defective items

Resolution options:

• Full refund (including original shipping costs)
• Free replacement product
• Store credit for future purchase

We stand behind the quality of our products and will work quickly to resolve any issues.

If you receive the wrong item:

• Contact us within 7 days of receiving the order
• Provide your order number and description of the item received
• Include photos if possible
• We will send a prepaid return label at no cost to you
• We will ship the correct item immediately upon confirmation

You will receive:

• The correct item at no additional charge
• Full refund of any price difference (if applicable)
• Refund of original shipping costs

We accept exchanges for:

• Different sizes (if available)
• Different colors (if available)
• Different product variants

Exchange Process:

• Follow the standard return process above
• Indicate in your return request that you want an exchange
• Specify the item you want to receive
• We will confirm availability
• Ship your return
• We will send the exchange item once we receive your return

Exchange Shipping:

• You pay return shipping costs
• We pay shipping costs for the exchange item
• If exchanging for a more expensive item, you pay the price difference
• If exchanging for a less expensive item, we refund the difference

Instead of a refund, you may choose to receive store credit:

Benefits of Store Credit:

• Issued immediately upon return receipt
• No expiration date
• Can be combined with other promotions
• Transferable to friends or family

How to Request:

• Indicate "store credit" when submitting your return request
• Credit will be issued to your account email
• You will receive a unique code to use at checkout

For international orders:

• Same 60-day return policy applies
• Customer is responsible for all return shipping costs
• Customer is responsible for any customs fees or duties on returns
• Refunds exclude international shipping costs (unless item is defective)
• Return shipping must be trackable
• Items must clear customs in our country for processing

We recommend purchasing shipping insurance for international returns due to the higher cost and risk.

Standard Timeline:

• Return received and inspected: 1-3 business days
• Refund processed: Within 14 days of approval
• Bank processing: 3-5 business days after we issue the refund
• Total time: Approximately 7-21 days from when we receive your return

Factors that may affect timing:

• Payment method used (credit cards process faster than bank transfers)
• Your bank's processing policies
• Holidays or weekends
• Incomplete returns or missing items

Tracking Your Refund:

• You will receive email confirmations at each stage
• Check your account on our website for refund status
• Contact us if you haven't received your refund within the expected timeframe

In some cases, we may issue partial refunds:

When Partial Refunds Apply:

• Items returned after 30 days of delivery (restocking fee may apply)
• Items not in original condition or damaged by customer
• Items with missing parts not due to our error
• Items returned without all original packaging

Restocking Fees:

• Up to 20% restocking fee may apply for late returns
• No restocking fee for defective items or our errors
• No restocking fee within first 14 days

You will be notified before any partial refund is processed and can choose to have the item returned to you instead.

Before Shipment:

• Orders can be cancelled any time before shipment
• Full refund issued to original payment method
• Refund processed within 3-5 business days
• No cancellation fees

After Shipment:

• Orders cannot be cancelled once shipped
• You may refuse delivery and the item will return to us
• Standard return policy applies once returned
• Return shipping costs apply

How to Cancel:

• Log into your account and view order details
• Click "Cancel Order" if available
• Contact customer service if the option is not available

For questions about returns or to initiate a return:

• Visit our Help Center
• Submit a request through our contact form
• Email customer support
• Check your order status in your account

We're here to help! Our customer service team is committed to making your return experience as smooth as possible.